Refund Policy

At AMR Finance Private Limited ("AMR Finance," "we," "us," or "our"), we strive to provide a seamless and secure financial service experience through our platform, Hello Credit. This Refund Policy outlines the conditions under which refunds may be processed for payments made through our website www.hellocredit.in.

1. Eligibility for Refunds

A refund will be initiated only in cases where a transaction has failed, and the payment has been deducted from the user's account but not successfully credited to the intended recipient.

Refunds will not be processed under the following circumstances:

• If the transaction was successful and services have been rendered.
• If the user has entered incorrect details leading to a failed transaction.
• If the payment was made for a non-refundable service as per our Terms & Conditions.

2. Refund Process

Failed Transaction Verification

• Our system will automatically detect failed transactions.
• If a user notices a discrepancy, they must report the issue by emailing contact@hellocredit.in with transaction details.

Refund Timeline

• Refunds will be credited within 5-7 business days after verification.
• The amount will be credited to the original payment method.

Refund Confirmation

Users will receive an email confirmation once the refund has been processed.

3. How to Request a Refund?

To request a refund, email us at contact@hellocredit.in with:

• Transaction ID
• Payment Method Used
• Date & Time of Transaction
• Reason for Refund Request

Our team will review your request and respond within 3 business days.

4. Contact Information

Email: hey@hellocredit.in
Address: AMR Finance Private Limited,
2nd Floor, 30, 1st Main Rd, Opp. Gopalan Innovation Mall,
BHCS Layout, BTM 2nd Stage,
BTM Layout, Bengaluru, Karnataka 560076