Refund Policy

At AMR Finance Private Limited ("AMR Finance," "we," "us," or "our"), we strive to provide a seamless and secure financial service experience through our platform, Hello Credit. This Refund Policy outlines the conditions under which refunds may be processed for payments made through our website www.hellocredit.in.

A refund will be initiated only in cases where a transaction has failed, and the payment has been deducted from the user's account but not successfully credited to the intended recipient.

Refunds will not be processed under the following circumstances:

• If the transaction was successful and services have been rendered.
• If the user has entered incorrect details leading to a failed transaction.
• If the payment was made for a non-refundable service as per our Terms & Conditions.

Failed Transaction Verification

• Our system will automatically detect failed transactions.
• If a user notices a discrepancy, they must report the issue by emailing hey@hellocredit.in with transaction details.

Refund Timeline

• Refunds will be credited within 5-7 business days after verification.
• The amount will be credited to the original payment method.

Refund Confirmation

Users will receive an email confirmation once the refund has been processed.

To request a refund, email us at hey@hellocredit.in with:

• Transaction ID
• Payment Method Used
• Date & Time of Transaction
• Reason for Refund Request

Our team will review your request and respond within 3 business days.

Email: hey@hellocredit.in
Address: AMR Finance Private Limited,
2nd Floor, 30, 1st Main Rd, Opp. Gopalan Innovation Mall,
BHCS Layout, BTM 2nd Stage,
BTM Layout, Bengaluru, Karnataka 560076